Harwood House: Care Quality Commission

Harwood House is a care home with nursing and offers accommodation and personal care for people who may not be able to live independently. We are registered to care for up to 35 adults in 31 rooms. We are regulated by the Care Quality Commission (CQC). The CQC inspect our Home using these five Key Lines of Enquiry:

  • Is the organisation safe?

Are Residents supported to make choices and take risks and protected from physical, psychological and emotional harm, abuse, discrimination and neglect?

  • Is the organisation effective?

Are Residents’ treatment and care needs supported to maintain the best quality of life outcome?

  • Is the organisation caring?

Do staff involve and treat Residents with compassion, kindness, dignity and respect, and provide care which is empowering?

  • Is the organisation responsive to people’s needs?

Do Residents get the care which they need, are they listened to and are their rights and diverse circumstances respected?

  • Is the organisation well-led?

Do the leadership, management and governance of the organisation provide high-quality care that’s based around individual needs, and encourages learning and innovation, and promotes an open and fair culture?

We aim to be outstanding in each of the Key Lines of Enquiry set by the Care Quality Commission.