Harwood House is a care home with nursing and offers accommodation and personal care for people who may not be able to live independently. We are registered to care for up to 35 adults in 31 rooms. We are regulated by the Care Quality Commission (CQC). The CQC inspect our Home using these five Key Lines of Enquiry:
- Is the organisation safe?
Are Residents supported to make choices and take risks and protected from physical, psychological and emotional harm, abuse, discrimination and neglect?
- Is the organisation effective?
Are Residents’ treatment and care needs supported to maintain the best quality of life outcome?
- Is the organisation caring?
Do staff involve and treat Residents with compassion, kindness, dignity and respect, and provide care which is empowering?
- Is the organisation responsive to people’s needs?
Do Residents get the care which they need, are they listened to and are their rights and diverse circumstances respected?
- Is the organisation well-led?
Do the leadership, management and governance of the organisation provide high-quality care that’s based around individual needs, and encourages learning and innovation, and promotes an open and fair culture?
We aim to be outstanding in each of the Key Lines of Enquiry set by the Care Quality Commission.
Harwood House Sets Out Six‑Month Programme to Build on Strong Caring Culture Following CQC Visit in November 2025
Harwood House Care Home in Cookham Dean has received the Care Quality Commission’s inspection outcome, with three key areas rated Good: Effective, Caring and Responsive and an overall rating of Requires Improvement.
Inspectors praised the home’s caring and compassionate staff, clean environment, and positive feedback from residents and families, who described Harwood House as warm, welcoming and supportive.
The inspection also identified improvements needed in elements of medicines management, governance processes and some record‑keeping systems. The home had already begun addressing these areas before the inspection, under the leadership of its new Registered Manager, Rebecca Laing, who took up the position in January 2026.
Registered Manager, Rebecca Laing, said: “We take the CQC’s findings extremely seriously. Our six‑month improvement programme is already well underway, and many actions started during the inspection itself. Our focus is straightforward: strengthening clinical systems, enhancing training, and ensuring consistent oversight across the home.”
The home’s improvement plan includes strengthened medicines procedures, refreshed mandatory training, enhanced governance checks, more consistent care documentation, and updates to elements of the physical environment to support residents living with dementia.
“Our priority is, and will remain, the safety, dignity and wellbeing of every resident,” Rebecca Laing added. “We are confident the changes already in progress will allow us to demonstrate clear and measurable improvement at the next CQC review.”
Families or partners wishing to discuss the report or the improvement programme are invited to contact the Registered Manager directly.